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Axia Consultants a (Service Level Agreement) Metrics

Tips for creating SLA metrics and measuring service performanceBuild performance measurement into your SLA, when you set it up - consider the following points:1. Identify the most important SLA outcomes first - and then determine clear metrics to track those outcomes.2. Create a range of (say 10) simple metrics, such as targets, kpi’s (key performance indicators), that are easily understandable.3....

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