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Axia Consultants a (Service Level Agreement) Metrics

Tips for creating SLA metrics and measuring service performanceBuild performance measurement into your SLA, when you set it up - consider the following points:1. Identify the most important SLA outcomes first - and then determine clear metrics to track those outcomes.2. Create a range of (say 10) simple metrics, such as targets, kpi’s (key performance indicators), that are easily understandable.3....

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Mitsubishi's Existence at risk as fraud case widens

TOKYO -- For the second time in about a decade, Mitsubishi Motors Corp. faces a scandal that could affect the company's existence.The Japanese automaker has improperly tested the fuel economy of its cars for the past quarter century, widening the scope of misconduct that executives initially said dated back to 2002.The Mitsubishi board has formed a panel of three ex-prosecutors to investigate for ...

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Bacall Associates, 3 Ways To Use Social Media In Public Relations

It’s given that social media helps public relations (PR). The birth of social media seem to start in the era of Friendster and Myspace, but the meteoric rise in popularity of social media begins with the introduction of Facebook, Twitter, Instagram, LinkedIn and other newer platforms. It began as a personal use, but several business owners today engage in social media to promote their business.No ...

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